Privacy Policy

Clwyd Transport Services Ltd (CTS) collects data about individuals, usually within a business context. CTS treats all data which identifies an individual or when combined with any other information identifies an individual as Personal Data.

As CTS is registered and based in the UK, the decision has been taken to nominate the UK Information Commissioners Office (ICO) as our Lead Data Protection Supervisory Authority and as such all of our practices will comply with guidance issued by the ICO.

Unless otherwise stated, CTS will be what is known as the ‘Controller’ of the personal data you provide to us; this means we control what happens to the data in our possession.

CTS collects various personal data which may include but is not limited to name, address, email, phone number, age, IP address, job title, qualifications and interests.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

No other 3rd parties have access to your personal data unless it is required by law. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.


Personal data will be stored in accordance with applicable laws and kept for as long as needed to carry out the purposes described in this notice or as otherwise required by law. Generally, this means your personal information will be retained until the end of work relationship with us plus a reasonable period of time thereafter to respond to work-related enquiries or to deal with any legal matters (e.g. judicial or disciplinary actions).

Further details are available by contacting the office and requesting a copy of our data retention policy.

Your rights

You may exercise the rights available to you under data protection law as follows:


We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. You can read more about these rights at:

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer, Paul Jones, by email:, who will investigate the matter and take the necessary actions.

CTS endeavours to respond to all contact including enquiries in a timely and professional manner.  Any enquiries or other contact which contains personal data will be retained for a period no more than 18 months from the date of receipt or sending.  This data is held under the legal basis of legitimate interest as it may be required to respond to future queries both internally and externally within this period.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

CTS will never request consent or market to anybody under the age of 16. 

We employ cookie technology to help log visitors to our website, as well as to enable certain functions of our web services, such as logging in to secure areas and processing registrations.  Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookie directory of your computer.  A number of cookies may be created when you visit the CTS website.  These cookies do not contain any personal information about you, and they cannot be used to identify an individual user.

You can set your browser not to accept cookies. If you do not know how to do this, contact us, giving details of the type of browser you are using, and we will do our best to help.  Please note that if you do set your browser not to accept cookies, some of the enhanced features may not work correctly.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

This statement only covers websites and data maintained by CTS and does not cover other data or websites linked to or associated with our websites.

When you visit a CTS website, we collect web statistics concerning your visit, which are stored in a log file. Log files allow us to record visitors’ use of the site as well as to monitor site performance and address any errors. The web teams use analytics to record visitors’ use of the site and use this information to make changes to the layout of the website and to the information provided on the website.  Log files do not contain any personal information, and they are not used to identify any individual patterns of use of the site.

We may change our Privacy Statement from time to time in line with legislation and industry standards.  We will not be explicitly notifying all website users about these changes and therefore recommend that you check this statement occasionally for any policy changes.